Does Juliet&Oliver accept returns?
We will accept returns and exchanges on most pieces (see here for exceptions). Items must be returned in unworn condition within 30 days of receipt, and all paperwork (including the GIA certificate, if applicable) MUST be returned as well. After 30 days, all sales are final. Since our designs are crafted by hand, all returns will incur a 10% restocking fee.
Can I get a ring I see on the website set with other gemstone(s)?
We are very flexible and we can accommodate almost any request concerning metal, stone or size. Please contact us with your request before purchasing your item to determine the availability and any possible additional costs.
Do you offer custom orders?
Yes, you may contact us for requesting a custom order.
Is my personal information secure?
We process all of our orders through the PayPal Secure Server, which utilizes the highest state-of-the-art industry standard Secure Socket Layer (SSL) encryption technology to protect all personal information for secure e-commerce transactions. It encrypts all of your personal information including credit card number, name and address, so that it cannot be read as the information travels over the Internet. Millions of online orders are processed safely through PayPal every year. What this all means is that our customers can buy with confidence knowing that their credit card information is EXTREMELY safe and protected by the highest level of technology available. We also do not send unsolicited e-mail and NEVER sell or share any customer information with anyone.
Can I see your jewelry in person?
All items are made to order as we do not carry a stock. Also, we do not have a retail location, and our jewelry designs are not sold in jewelry stores. You can feel comfortable contacting us with your questions. Purchasing fine jewelry directly from us through the web is easy and our 30-day return policy guarantees your satisfaction with every purchase.
Can I receive a discount?
The prices listed on our website are already discounted from regular retail prices. At this time, we can't offer more discount. Please follow our website and Facebook page for special offers and discounts.
What payment methods do you accept?
We receive payments by PayPal only. Your purchase is protected by PayPal Buyer Protection.
I live outside the US. Can I place an order in your website?
Yes, we ship items worldwide. Please review our shipping policy page regarding import duty.
Is your packaging discreet?
Yes, we do not indicate on the package that a luxury item is being shipped. We ship all of our items with secure shipment from an address without an address and company name.
Can you rush my order?
Yes, you can speed up the production of your order with an additional $70 fee for FedEx Fast Shopping 2-business day delivery time.
I live in the U.S. Will my order be taxed?
Purchases made in the U.S. are not subject to any tax sales. All transactions are Tax Free!
Why does it take 30 days to receive an item?
Each ring is made to order. This ensures that you as the buyer receive a ring casted especially to your size with high quality SOLID casting and no joints.
How can I know my order status?
You can see your order status in your personal account information on the Juliet&Oliver website. We will also send you a status update of your order to your address.
How can I be sure that my purchase is genuine?
We guarantee the items we sell are as described, of genuine precious metal and gemstones, and of consistent high quality and value. We have a gemological certificate for GML stones over 0.ct. Each piece is stamped with a carat symbol of the jewelry facilitating regulations and country laws. We stand behind every item. We sell with a 100% satisfaction guarantee and hope that your jewelry exceeds your expectations.
Why does my order require a signature upon arrival?
Your order requires an adult signature because all orders are sent insured for your protection, and both the United States Post Office and the private insurance company that insures our shipments require that an adult at your shipping address signs for your insured package.
How long will my jewelry take to arrive to my address?
Our items are designed and handmade in Israel. It usually takes 7 to 20 business days to custom-make a ring from the time of order, and another 5-7 business days to arrive from shipping date to most destinations.
Should I anticipate any additional charges due to an international transaction?
There should be no additional charges in addition to the item cost, shipping, handling and insurance. However, if you located outside US, please review our shipping page.
Do you guarantee for order arriving time?
We make every effort to ship the products in time. However, we can't guarantee the delivery time since there are many factors which may cause delays in the arrival times (such as strikes, weather damage, etc). Please note while uncommon, occasionally our packages are inspected by customs which can cause delays in arrival. Also, once shipped, we will email you a tracking number for you to locate your package.
Can I have an order sent to an address other than my billing address?
Yes, in the checkout process you will be able to input billing address and shipping address.
What happens if my order is lost or stolen during shipping before I receive it?
All Juliet&Oliver shipments are sent fully insured via the EMS (express mail service). You are not in any way responsible for the loss of a parcel until you or someone at your shipping address has signed for it.
How can I find out my ring size?
Before ordering a ring, it is strongly recommended to have your finger professionally sized in person with rings of the same width as that which you are considering to purchase. To avoid the disappointment and hassle of receiving an incorrectly sized ring and having to return your item, please be certain of your ring size before placing your order.
How can I resize my ring purchased from Juliet&Oliver?
In the event of a return for resizing, an additional $50 shipping fee will be changed for shipping and handling costs associated with the item. Should the item need rebuilding due to much necessary change, there will be yet another $50 service charge in addition to the shipping charge.
What if I want my own jeweler to resize my ring?
Items that have been resized or altered in any way by you or an outside jeweler will no longer be eligible for Juliet&Oliver warranty.