If you find within 30 days that you are not fully satisfied with your purchase, Juliet&Oliver will gladly refund your idea without restocking fee.
The item must be shipped back within 30 days from the date it was received in new, unworn condition with the original security tag attached for full refund eligibility. The buyer will, however, be responsible for shipping costs incurred when shipping returned item.
Keep in mind that any custom orders or items that have been worn, resized, engraved, altered or otherwise damaged or altered in any way by you or a professional jeweler cannot be accepted for return. Sale items cannot be returned or exchanged.
Juliet&Oliver is happy to assist you in the event that you must return your purchase. ALL returns, exchanges or credits must be previously authorized.
Items must be returned undamaged and in original condition. In order to assure a successful return, please be careful to adhere to Juliet&Oliver’s specific return instructions:Carefully pack item, including any protective wrapping similar to that used when the item was originally shipped to you.
For your security, all returns will be processed after our laboratory inspects and verifies the condition of the item. We will call or email you upon receipt of the returned merchandise. Juliet&Oliver does not take responsibility for any personal or third party losses.