In order to insure your product and shipping with our private insurance carriers and the United States Post Office, your order requires an adult signature. In the event that your item arrives damaged, significantly different than described, or not at all, you may be able to recover your payment. The shipment insurance assures that if your item is lost or damaged through shipping, the customer will be refunded for their purchase. In this case, the customer will either receive a full refund, or Juliet&Oliver will produce a new product for you.
Handling Free of Charge
Juliet&Oliver is happy to offer insured shipping and handling free of charge. Our items are designed and handmade in Israel. It usually takes approximately 7 to 20 business days to custom-make a ring from the time of order, and an additional 5 to 7 business days to arrive from shipping date to most destinations. Shipments within Israel will be sent via courier within four business days after shipping.
US Customers: No additional fees
- US Customers: No additional duties/fees.
- Europe Customers: Custom charges are applied to imports into the EU with a value of over 15 pounds for VAT (Import from the Channel Islands has a value of 0 pounds). All items valued over 135 pounds will attract import duty. Imported gifts valued over 40 pounds sent between private individuals will also attract VAT.
- Other International Customers: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. Do not confuse them for additional shipping charges.
Free International Delivery
All of our products are shipped internationally via Express Delivery, and can be tracked during shipment in the client’s personal account. Juliet&Oliver goes great length to try to stand by our time policy, yet are aware that shipments may at times be delayed due to conditions out of our control. If you track your order and suspect abnormal delivery patterns or loss, we are committed to producing a new product for you as soon as possible.