In order to insure your product and shipping with our private insurance carriers and the United States Post Office, your order requires an adult signature. In the event that your item arrives damaged, significantly different than described, or not at all, you may be able to recover your payment. The shipment insurance assures that if your item is lost or damaged through shipping, the customer will be refunded for their purchase. In this case, the customer will either receive a full refund, or Juliet&Oliver will produce a new product for you.
Juliet&Oliver is happy to offer insured shipping and handling free of charge. Our items are designed and handmade in Israel. It usually takes approximately 7 to 20 business days to custom-make a ring from the time of order, and an additional 5 to 7 business days to arrive from shipping date to most destinations. Shipments within Israel will be sent via courier within four business days after shipping.
All of our products are shipped internationally via Express Delivery, and can be tracked during shipment in the client’s personal account. Juliet&Oliver goes great length to try to stand by our time policy, yet are aware that shipments may at times be delayed due to conditions out of our control. If you track your order and suspect abnormal delivery patterns or loss, we are committed to producing a new product for you as soon as possible.