If you ever experience a problem with an item purchased from us, you can send it back for inspection. If the problem is found to be a structural or manufacturing defect, we will repair or replace your item at no charge. If your jewelry item has been damaged due to routine wear and tear, we can repair your item for additional cost based on the specific case.Some examples of common jewelry issues that would not be considered manufacturing defects include:
Risk Free 30-day Return
Juliet&Oliver offers a guaranteed 30 day refund and exchange policy. Keep in mind that any custom orders or items that have been worn, resized, engraved, altered or otherwise damaged or altered in any way by you or a professional jeweler cannot be accepted for return. Sale items cannot be returned or exchanged.
The warranty does not cover the following cases
Please note the warranty does not include excessive wear and tear and/or physical/accidental abuse, loss and theft. Additionally the warranty does not cover loss of gemstones or improper repair; alterations by other jewelers will void this warranty. Some examples of common jewelry issues that would not be considered manufacturing defects include:
- The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
- Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
- Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
- The loss of a gemstone caused by damage from everyday wear or from other damage.