Via Solitaire Engagement Ring

What Is Natural Gold?

Juliet & Oliver is the only jewelry company to use a unique non-toxic gold alloy. Our products are %100 nickel-free and do not contain any of the commercial heavy metals usually used by jewelry manufacturers.

We will accept returns and exchanges on most pieces (see below for exceptions). Items must be returned in unworn condition within 30 days of receipt, and all paperwork (including the GIA certificate, if applicable) MUST be returned as well. After 30 days, all sales are final.

Since our designs are crafted by hand, all returns will incur a 10% restocking fee. This fee covers the labor required to resize and polish the returned piece. If pieces are returned that require extensive cleaning or repair, or are otherwise unable to be resold, we will charge a higher restocking fee depending on the work required.

If you wish to exchange your piece, we will apply the full amount of your original purchase to a new purchase of equal or greater value. The new piece must be in stock at the time of the exchange (within 14 days of original purchase); credit does not apply to future purchases. Limited to one exchange per piece.

Please contact us prior to sending your jewelry back, so we can be sure it arrives safely. Clients are responsible for return shipping costs, and we highly recommend that you insure your package - we are not responsible for items lost in the mail. 

• All customized jewelry is final sale. We will not accept returns on any customized piece, including those with upgraded diamonds.
• If you purchased your jewelry at a Juliet & Oliver authorized dealer, you must return it to that location.
• Rings set with unique one of a kind gemstones can not be accepted for refund.
• All Sale pieces are not eligible for return or exchange.
• Shipping will not be refunded for returns.

• Shipping costs are the responsibility of the buyer for any returns or services, including customs fees for international clients.
• To international buyers (outside of the US): If your package is returned to us because you either were not able to be contacted at the time of delivery, you will receive a refund for your order LESS the shipping fee, LESS the import fee, and LESS the restocking fee for the item(s) you ordered.  Please make sure to provide an accurate international shipping address.
• To domestic buyers (within the US): If your package is returned to us because you were not able to be contacted at the time of delivery, you will receive a refund for your order LESS the shipping fee and LESS the restocking fee for the item(s) you ordered.  Please contact us if you need to change your delivery address.